POSITION / TITLE: Quality Manager

STATUS:  Full Time  

JOB GRADE:

FLSA:   Exempt

HOURLY/SALARY:  Salaried
REPORTS TO: Randy Lawless

Position Purpose:

The Lebanon, Kentucky plant’s Quality Manager must demonstrate effective leadership behaviors that inspire and motivate others to meet the challenging demands of a continuous improvement environment. 

·         The successful Quality Manager will have a vision to effectively set the department’s direction and growth.

·         Set specific goals and focus resources to achieve the plant’s overall objectives.

·         Observe and listen to employees, direct reports and staff members sharing information in a manner that is beneficial for all.

·         Exhibit an effective personal style that sets an overall tone of integrity, competence, inspiration and optimism.

·         Lead staff with multiple skill levels, work demands and decision-making capabilities.

·         Manage, lead, mentor and motivate a quality staff of 6-8 people. 

Essential Functions:

·         Develops Quality Department Functions, goals, Quality Management Systems (IATF 9001- 2016) Quality objectives and continuous improvement activities as part of the Hendrickson overall strategic plan.

·         Maintain and improve customer satisfaction through customer focus, corrective/preventive actions, advanced product quality planning (APQP) and continuous improvement.

·         Utilize statistical tools for problem solving and continuous improvement in a lean manufacturing environment.

·         Review product specifications to present/recommended plant capabilities and make specification revisions as necessary.

·         Establish proposed quality and reliability expectancy of finished product.

·         Maintains Kentucky Quality Project Management actions for corporate and the plant to meet organizational objectives.

·         Develops and Interprets quality control philosophy to key personnel in organization.

·         Develop a cost-effective quality management system that minimizes Quality risks to the customer, maximize product reliability and minimize costs.

·         Direct Quality, Engineering and Production Personnel to develop inspection activities for product throughout production cycle.

·         Applies total quality management tools and approaches to analytical and reporting processes within each department.

·         Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products (CMM, Faro Arm, etc.)

·         Lead Plant efforts in Supplier Quality Assurance and provide input/criteria for supplier sourcing.

·         Plays active role on quality management teams within organization.

·         Implements and improves upon documented departmental QOS efforts.

·         Designs and implements quality control training programs to key personnel in conjunction with managers.

·         Respond to customer complaints by directing containment, root cause investigations, corrective action and follow up and resolution with the customer.

·         Acts as plant Management Representative for IATF 9001-2016

·         Understand lean manufacturing and Kaizen